Refund policy

 

At Arz, we aim to provide high-quality products and a smooth shopping experience. Please review the exchange and return policy below before making a purchase.

Returns

• Returns are only accepted if the product has a manufacturing defect or fault.

• All return requests must be made within 24 hours of delivery.

• The product must be unused, unwashed, and in its original condition with all tags and packaging intact.

• Requests made after 24 hours of delivery will not be accepted.

Exchanges

• Exchanges are available only for size-related issues and are subject to size availability.

• Exchange requests must be placed within 24 hours of delivery.

• If the requested size is unavailable, the exchange request cannot be fulfilled.

• Shipping charges will be applicable and must be borne by the customer in case of an exchange.

Request Timeline

• Both return and exchange requests must be submitted within 24 hours of delivery.

• Requests submitted after this period will not be considered.

How to Request an Exchange or Return

Customers must contact Arz within the specified time frame through any of the official channels below and provide their order details. Clear images or videos may be required for verification.

Contact Information

Email: support@arz.life

Instagram: @arz.lifestyle

WhatsApp: +8801341630198

Final Notes

• Products sent without prior communication or approval will not be accepted.

• Arz reserves the right to approve or decline any exchange or return request after review.